Refund Policy

This Refund Policy governs the purchase of subscriptions, design tools, and other paid software services provided by Solmarkt Technologies Private Limited(“Solmarkt,” “we,” “us,” or “our”) through the Solmarkt platform (the “Services”).

Please read this policy carefully before subscribing to any plans. By purchasing a subscription or making any payments on our Platform, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Refund Policy.

1. No Refund Policy

All subscription fees and charges for Solmarkt design tools, subscription plans, and premium features are strictly non-refundable.

We do not provide refunds, credits, or prorated billing for:

• Partial billing periods or unused portions of any subscription term (whether monthly, quarterly, or annual).
• Unused design exports, calculations, or reports during active or expired billing cycles.
• Downgrades to lower-tier plans or cancellation of subscriptions mid-cycle.
• Accidental purchases or changes in user business requirements.

2. Subscription Cancellation

You may cancel your subscription at any time through your Account Settings or by contacting our support team. Upon cancellation:

• Your subscription will remain active, and you will continue to have full access to your paid features, until the end of your current billing period.
• No future recurring subscription fees will be charged to your payment method after the end of the current billing cycle.
• Cancellation of a subscription does not retroactively refund or excuse any outstanding fees or payments already billed for the current billing cycle.

3. Payment Processing

We process subscription payments using secure third-party payment gateways, including Razorpay. Solmarkt does not directly store your credit card or sensitive payment details. Any disputes regarding billing failures, double charges, or processing errors will be reviewed and resolved in accordance with this Refund Policy.

4. Legal Exceptions

Notwithstanding the foregoing, certain jurisdictions have mandatory consumer laws that prescribe statutory rights to refunds or cancellation periods. In such cases, we will honor any refund requests only to the minimum extent required by and mandated under applicable law in the governing jurisdiction of New Delhi, India.

5. Billing Disputes and Contact Us

If you believe you have been billed in error, or if you have questions or concerns regarding a charge on your account, please contact us immediately to resolve the issue:

Email: support@solmarkt.com

Please provide your account details, purchase date, invoice number, and a detailed description of the dispute to facilitate a prompt investigation.